What a server AMC usually covers
- Preventive maintenance: scheduled visits to clean, check health logs, update firmware and fix warnings before they become failures.
- Breakdown support: diagnosis and repair when something fails, within an agreed response time.
- Parts: replacement of failed parts, depending on the AMC type (see below).
- Remote help: phone or remote support for alerts, RAID warnings and configuration questions.
Comprehensive vs non-comprehensive AMC
| Comprehensive | Non-comprehensive (labour only) | |
|---|---|---|
| Service visits | Included | Included |
| Replacement parts | Included (check exclusions) | Paid separately |
| Yearly fee | Higher | Lower |
| Best for | Predictable budget, older servers | Newer servers with spare parts on hand |
What affects the cost
- Number and type of servers, plus storage, switches and firewalls included.
- Age of the hardware: older servers need more parts and visits.
- Response time: next-business-day costs less than 4-hour on-site.
- Parts included: comprehensive costs more; drives and power supplies are the most common failures.
- Number of preventive visits per year and your location.
Questions to ask before you sign
- What is the response time, and is it on-site or remote?
- Which parts are included, and are any excluded (drives, batteries, consumables)?
- How many preventive visits per year, and what is done in each?
- Is a spare kept ready for critical parts?
- Who handles data on failed drives?
Our AMC on refurbished servers includes the same refurbishment service every 6 months that every machine gets before it goes into stock. See refurbished servers and warranty, or ask us for an AMC quote on WhatsApp.
Common questions
Is an AMC worth it for a refurbished server?
For business-critical servers, yes: regular servicing finds failing drives and fans early, and you know your yearly cost in advance.
Can I get an AMC for servers bought elsewhere?
Usually yes, after the servers are inspected. Ask for an inspection and quote.
What is the difference between warranty and AMC?
A warranty covers faults in the product for a fixed period after you buy it. An AMC is a separate yearly service contract that includes maintenance visits and support, and can continue after the warranty ends.